Delivery
We only sell items which we have in stock, so you will never have to wait for a delivery. We dispatch at 9am every working day (i.e. Monday to Friday excluding bank holidays), so if you purchase your item at 8am in the morning it will be dispatched the same day, or if you purchase at 10pm in the evening it will be dispatched the next working day. (If you would prefer not to receive your delivery immediately you are also welcome to arrange dispatch for a later date. Please send us an email immediately after purchasing to let us know.)
We can deliver anywhere in the mainland UK, and we can deliver most items to most islands. We are also currently available to deliver to the Isle of Man or the Channel Islands for an additional surcharge.
Courier delivery
All of our products are sent by courier. We use an overnight courier service, so your purchase should be delivered the next working day after we send it out. All deliveries are made during working hours, Monday to Friday. Please allow 2 working days for your delivery to arrive.
The standard service covers mainland England and Wales and the majority of Scotland - for other areas of the UK (including all islands, Northern Ireland and the Isle of Wight) the courier companies add a surcharge. This varies by area and by weight, and sometimes we can make savings for you, so please contact us by email if you live in one of these areas. Please note also that for remote areas of Scotland, even on the mainland, delivery may take a little longer.
If you are not at home when they try to deliver, the courier will normally put a card through your door with the details of your local depot so you can contact them to arrange a convenient day for redelivery. They will hold your package in their local depot for 4-5 working days, after which if they haven't heard from you it will automatically be returned to us and a redelivery charge would be payable.
The delivery services we use have proved to be very reliable - the number of 'on time' deliveries has been quoted at over 99%. However please note that these are commercial courier companies and are not under our control, so we cannot guarantee their service.
Delivery Insurance and Returns
Delivery insurance is provided free of charge on all deliveries. Please contact us if for any reason you or your dog is not happy with the NaturalDogTreat.co.uk products.
